Last updated: 8 October 2026
Scope
SyncChannel Financial Planning Co., Ltd. charges fees for individual financial planning consultations and scheduled plan reviews arranged through syncchannel.digital or direct contact. This policy explains refunds, rescheduling, and cancellations.
Tax ID (TIN): 0105621138312.
Refund requests: info@syncchannel.digital or +66-2-294-7516.
Durations below are proposed, pending business confirmation but reflect common practice for professional sessions in Thailand.
Booking confirmation
A session is confirmed when we acknowledge your appointment and you accept the quoted fee (via email or written message). Deposits, if requested, will be described in that confirmation.
Cancellation by you
- More than 48 hours before the scheduled start: full refund of any prepaid fee, or free reschedule to the next available slot.
- 24–48 hours before: 50% refund of prepaid fees, or one reschedule without extra charge.
- Less than 24 hours before or no-show: prepaid fees are non-refundable; we may offer a partial credit toward a future review at our discretion.
Cancellation by us
If we must cancel (illness, facility issue, or force majeure), you receive a full refund or priority rescheduling at no extra cost.
After the session starts
Once a consultation has begun, fees are non-refundable because professional time has been delivered. If you end early, we do not automatically refund unused minutes unless we agree otherwise in writing.
Ongoing review packages
If you purchase a bundle of review sessions (proposed offering), unused sessions may be refunded within 14 days of purchase minus any sessions already completed, calculated at the single-session rate. After 14 days, only reschedule rights apply unless required otherwise by consumer law.
How refunds are paid
Approved refunds are returned to the original payment method where possible within 10 business days (proposed timeline). Bank transfer refunds may require you to confirm account details securely by email or phone.
Disputes
Contact us first so we can resolve billing questions. Thai consumer protection laws may provide additional remedies for qualifying transactions.
Changes
We will post updates here with a new date. Material changes apply to bookings made after the update unless we notify you individually.